Phone scammers getting devious!


I had a call today, from a guy who introduced himself as Alex, from Microsoft! I love these calls!  I duly listened to him telling me about a serious problem with software on my computer. I asked him where he was – he got into the swing of it then, and told me he was in Reading which is, in his words “the UK headquarters of Microsoft”. “Wow, that’s amazing”, I said – I was quite enjoying the call by now!

By the way, the code he was spoofing belongs to Stoke-on-Trent. I was hoping to share that with him, and the fact that his call had flagged up as international but, sadly, I think he knew I was on to him, and he hung up!

**** Remember, Microsoft does NOT call you directly about problems with your computer.

Check out this article from the Windows Club for in-depth info.



Tackling nuisance calls?

nuisance-callsSome good news, potentially, from BT about nuisance calls. Many of my customers continue to be plagued by theses rogue callers, offering PPI claims, insurance claims and the like.…/bt-plans-new-service-to-cut-of…

Unfortunately, I think there will still be a problem with”WITHHELD” numbers; GP surgeries, hospitals, and ex-directory customers frequently withhold their numbers for privacy reasons. However, the new BT Call Protect service is surely a step in the right direction.

I had a call yesterday from a withheld number, which turned out to be a UK company, offering to “manage my Google business listing”.  How kind of them, I thought, until they told me it would be £250 + VAT for a year!! Watch out.

Continue reading Tackling nuisance calls?

Happy 2017 -new year, new devices?

I would like to wish all my customers, old and new, my very best wishes for a healthy and peaceful 2017.

Have you received a new device over Christmas, or perhaps treated yourself to a new printer or tablet, or convinced yourself that you needed to upgrade your iPhone or smartphone?  Well, if you have, don’t forget to get in touch with me at , or visit my website: if you would like some help with resolving any problems you encounter.

Thank you all for your custom over the past year.

Mark Giles: trading as Hereford Computer Help