Tackling nuisance calls?

nuisance-callsSome good news, potentially, from BT about nuisance calls. Many of my customers continue to be plagued by theses rogue callers, offering PPI claims, insurance claims and the like. http://www.computing.co.uk/…/bt-plans-new-service-to-cut-of…

Unfortunately, I think there will still be a problem with”WITHHELD” numbers; GP surgeries, hospitals, and ex-directory customers frequently withhold their numbers for privacy reasons. However, the new BT Call Protect service is surely a step in the right direction.

I had a call yesterday from a withheld number, which turned out to be a UK company, offering to “manage my Google business listing”.  How kind of them, I thought, until they told me it would be £250 + VAT for a year!! Watch out.

Continue reading Tackling nuisance calls?


Happy 2017 -new year, new devices?

I would like to wish all my customers, old and new, my very best wishes for a healthy and peaceful 2017.

Have you received a new device over Christmas, or perhaps treated yourself to a new printer or tablet, or convinced yourself that you needed to upgrade your iPhone or smartphone?  Well, if you have, don’t forget to get in touch with me at mark@herefordcomputerhelp.com , or visit my website: HerefordComputerHelp.com if you would like some help with resolving any problems you encounter.

Thank you all for your custom over the past year.

Mark Giles: trading as Hereford Computer Help


Quick zoom shortcuts

How to zoom in and zoom out on a web page

Today’s quick tip is for those awkward moments when you can’t quite see part of a website you are viewing; perhaps a form has disappeared off the bottom of the screen, or some text or image is the wrong size to view easily.

(These tips can work in other applications as well, but I find it most reliable in browsers.)

To Zoom IN:

CTRL with +  


Hold down CTRL key and tap the plus key (usually located on your top row of standard keys – number keys – at the right. If you’ve got a numerical keyboard as well, you can also use the plus button on there, as long as Num Lock is on – (otherwise you may activate the Windows magnifier!)

To Zoom OUT

CTRL with 


Hold down CTRL key and tap the minus key (again, usually located on the top row of standard keys – number keys – at the right. If you’ve got a numerical keyboard as well, you can also use the subtract button on there, as long as Num Lock is on.

To reset the Zoom:

CTRL + 0 (zero)


You can usually reset the view in a browser this way, but be prepared to use the other two methods if it doesn’t work.

Extra power-user tip:

If you are using a mouse that has a mouse-wheel, you can hold down CTRL key and turn the mouse-wheel forward and back to zoom in and out!

Apple users

Substitute Command  for CTRL in the above tips.

Please don’t forget to visit my website for more information about what I do:

Hereford Computer Help

Thanks for reading – be sure to follow Hereford Computer Help’s Blog for regular tips!

Mark Giles

Copy and Paste, Cut and Paste……. and All that!


Recently, I’ve been sharing the keyboard shortcuts in Windows that I find particularly useful, are easy to remember and, most importantly, are used frequently.

So for today, I thought I’d encourage you to learn 4 essential shortcuts as mentioned above; they are particularly useful when editing documents:

Copy and Paste

CTRL + C    copies a highlighted word, phrase, paragraph etc to the clipboard, (a special temporary storage area in the computer’s memory).

CTRL + V    pastes the copied item into the location you desire.

How to remember:

C is the first letter of Copy

V for paste – see it as a downward pointing arrow

Cut and Paste

CTRL + X    cuts a highlighted item

CTRL + V    pastes (i.e. moves) that CUT item to the new location

How to remember:

X looks rather like an open pair of scissors

V looks like a downward arrow


CTRL + A selects All of the current document, item, picture.  Very handy, prior to doing one of the above operations!

How to remember:

A is the first letter of All


View the rest of my Blog for more free computing tips from Hereford Computer Help

Thanks for viewing

Mark Giles

WinKey tips – continued


WinKey + left or right arrow key (← →) enables you to “snap” the current Window to one side of your screen, thus using only 50% of your workspace. The really clever thing about this is that, if you then select another open Window, perhaps from your taskbar or desktop, that other Window will “snap” into place alongside its neighbour!

WinKey + up arrow (↑), depending on how the current Window is sized, enables you to quickly maximise your current window, or bring it out of the taskbar.

WinKey + down arrow (↓) will either shrink the current Window to the taskbar, or shrink it to the last known size.  To get it back, see WinKey + up Arrow

WinKey + S opens the Search utility

WinKey + I opens the Settings menu

There are other WinKey shortcuts, but these are the most useful, IMHO.

The Windows Key – aka WinKey

 Learn about the Windows Key

Today’s tip is for Windows users. Discover (if you haven’t already) your “Windows key” and learn how useful it can be!

The Windows Key, or WinKey for short, is a key on your keyboard, usually located between the CTRL key and the Alt key, on the botom row of your keyboard:
When you combine this key (by holding it down, and pressing another key) with certain other keys, you can quickly access and perform actions which may otherwise take several clicks with your mouse or trackpad.
For instance, Winkey and D (for Desktop) quickly takes you to your Windows desktop. Pressing the same key combination again will bring you back to the Window you had open.
This type of key combination can be explained as Winkey + D, and I will use this notation in future.
For example:
Winkey + E (for Explorer) opens the Windows Explorer (file explorer, or file manager, as it used to be called.
Winkey + L (for Lock) quickly locks your computer screen. If you use this in conjunction with a password, you can hide your work from inquisitive eyes!
There are many more to follow – keep watching this Blog!!

Learn how to UNDO your last action in Windows and Mac OS

It’s the weekend, so just one simple tip to learn today!

I have found that one of the most useful keyboard shortcuts to know about is UNDO.

In Windows:   CTRL + Z



In Mac OS:      ⌘CMD + Z



Note how convenient these are; the Z key is very close to CTRL or CMD.

Using a keyboard shortcut in this instance is usually quicker and easier than locating the “undo” icon (if it exists!) in the app or program.

An example of when I use this shortcut:

Say I’m in the Windows File Explorer and I perform an unintended action with a file; perhaps I accidentally delete a file, or a folder. I realise my mistake, press CTRL + Z and the action is undone – phew!

Try this shortcut out to see how helpful it is: it may not work in EVERY app – just see what you can do!

Lookout for more free tips from HerefordComputerHelp.com